Our Return Policy
At WisdomVibes, we believe in the power of our products to enhance your life and mindset and we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations or needs. That's why we offer a hassle-free refund policy to ensure your satisfaction.
14-Day Refund
If you are not completely satisfied with your purchase, you have 14 days from the date of delivery to request a refund. We believe this timeframe allows you ample time to evaluate the product and decide if it meets your requirements.
How to Request a Refund
To initiate a refund, please contact our customer support team within the 14-day refund period. You can reach us through our online contact form on our Contact Us page. Please be sure to provide your order number and a detailed explanation of why you are requesting a refund.
Conditions for Refund
In order to qualify for a refund, the following conditions must be met:
- The product must be in its original condition, unused, and undamaged.
- All original packaging, tags, and labels must be intact.
- The product must be returned within the 14-day refund period.
Please note: We do not pay for shipping to send products back to us. You must send back unwanted products at your own expense. We highly recommend shipping back via Fedex or UPS.
Things to note
Always check the size information before ordering, all t-shirts are comfort fit and unisex.
All our items are printed to order, We as a company do not hold stock so we can avoid wastage and give the savings to our customers.
So for any return we will withhold $10 per item to cover some of our production costs and the returned item will be donated free of charge. You can then re-order once we have refunded the remaining amount.
Refund Process
Once we receive your refund request and verify that it meets the conditions mentioned above, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take up to 5 business days for the refund to be reflected in your account.
Exclusions
There are certain items that are not eligible for a refund:
- Gift cards
- Downloadable products
- Customized or personalized items
FAQs
Q: Can I return a product after the 14-day refund period?
A: Unfortunately, we are unable to accept returns or process refunds after the 14-day refund period has expired. We encourage you to contact us as soon as possible if you have any concerns or issues with your purchase.
Q: How long does it take to receive my refund?
A: Once your refund request is approved, it may take up to 7 business days for the refund to be processed and reflected in your account. Please note that the exact timing may vary depending on your financial institution.
Q: Can I exchange a product instead of requesting a refund?
A: We currently do not offer direct product exchanges. If you wish to exchange a product, we recommend requesting a refund and placing a new order for the desired item.
Q: What if my product arrives damaged or defective?
A: If your product arrives damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution, which may include a refund or replacement.
If you have any further questions or need assistance with our refund policy, please don't hesitate to reach out to our customer support team. We are here to help you and ensure your satisfaction with your WisdomVibes purchase.